Returns Policy

The terms and conditions outlined below refer to purchases made through the website only.

For terms and conditions relating to in-store purchases for PJ Matthews Limerick, please request a copy from a member of staff in-store.

We offer a 14-day money back guarantee; please refer to our Terms + Conditions and  Returns + Refunds FAQ for further details.

In the unlikely event that you receive faulty or damaged goods, please refer to ourReturns and Refunds FAQ.

Special Orders which are returned to us in an acceptable condition will be subject to a restocking charge.

Items which are Special Orders are clearly marked on our website with a

“Acceptable Condition” is new, unused and in its original packaging.

It is our policy to return goods to the purchaser if we suspect that any product has been used.

Cancellation of Special Order items will only be accepted within 24 hours of the order being placed.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14-day money back guarantee.

Where applicable, you may cancel your order in accordance with your consumer rights.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.