Terms & Conditions

The terms and conditions outlined below refer to purchases made through the pjmatthews.ie website only.

For terms and conditions relating to in-store purchases for PJ Matthews Limerick, please request a copy from a member of staff in-store.

This website is operated by Simas Ltd T/A MyBathroom.ie (referred to as "pjmatthews.ie/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Shipping Information, How To Use This Website, Returns and Refundsand Privacy Policy.

In addition, you will find other useful information on our Contact Us and FAQ and Buying Guides pages.

Please:

  • read through these terms and conditions carefully before using this website
  • print a copy for future reference
  • also read our Privacy Policy regarding your personal information

1. General:

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.3 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an "as is" and "as available" basis.

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2. Order Process:

2.2 Please see the How To Use pjmatthews.ie for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with the Terms and Conditions outlined here.

2.3 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order confirmation e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from pjmatthews.ie

2.4 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns, Cancellations and Refunds).

2.5 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact Us. 

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3. Delivery:

3.1 This website is only for delivery of products to customers within the Republic of Ireland. We welcome enquiries from customers outside the Republic of Ireland. All such enquiries will be subject to different delivery time estimates and different shipping rates. These will be explained to you in further detail once we have received your initial enquiry. 

3.2 Delivery charges and estimated timescales are specified in the Delivery and Shipping FAQ, Paragraph 3.9 below and also when you place an order.

3.3 We aim to have all orders dispatched and delivered within 5 working days to Ireland. 

3.4 We use reliable courier services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.

3.5 We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability.

3.6 pjmatthews.ie shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.7 We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered.

3.8 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

3.9 As of the July 2012 our delivery costs will be €5.99 for small items and €39.99 for larger items. Free shipping applies on orders of €299 prior to shipping costs.

3.9.1 As of November 2012 certain items are listed as Free Delivery. These items are clearly displayed with a "Free Delivery" icon on the product page. The Free Delivery applies for limited time periods only.

3.10 These delivery costs will apply across the site and supersede any delivery prices shown in online brochures, online leaflets and any other content.

3.11 Delivery is to a customer’s front door or to the entrance of their property only. We cannot deliver items to a specific room in the customers home.

3.12 It is the responsibility of the customer to ensure that all items ordered will fit through the entry points of their home.

3.13 It is the responsibility of the customer to ensure that all items ordered are suitable for the plumbing system in their home.

3.14 The customer must inspect all goods on delivery and inform pjmatthews.ie of any shortages or damages within 3 days of delivery.

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4. Payment:

4.1 We take payment from your card at the time we receive your order; once we have checked your card details and stock availability.

4.2 Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.3 The price you pay is the price displayed on this website at the time we receive your order. No other prices published by pjmatthews.ie are applicable to these items. The following exception applies:

4.3.1 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.4 Payment can be made by any method specified in How To Use This Website and is also outlined in the paragraphs below.  For information about secure online ordering see Secure Online Shopping.

4.5 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

4.6 We accept all major credit and debit cards. We do not accept American Express or Diners Club.

4.7 We use Stripe Payments to securely transmit your credit card information. Customer credit card information is not stored by us on our servers.

4.8 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.

4.9 Our products are priced in Euro. When paying by credit card this is the amount which will be deducted from your debit or credit card. 

4.10 When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholders bank;  these rates fluctuate on a daily basis, for further information, the cardholder should contact their bank as exchange rates are not applied by pjmatthews.ie   

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5. Returns, Cancellations and Refunds

5.1 We offer a 14-day money back guarantee; please refer to Returns and Refunds FAQ for further details.

5.2 In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and Refunds FAQ.

5.3 Special Orders which are returned to us in an acceptable condition will be subject to a restocking charge.

5.4 Items which are Special Orders are clearly marked on our website with a

5.5 “Acceptable Condition” is new, unused and in its original packaging.

5.6 It is our policy to return goods to the purchaser if we suspect that any product has been used.

5.7 Cancellation of Special Order items will only be accepted within 24 hours of the order being placed.

5.8 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14-day money back guarantee.

5.9 Where applicable, you may cancel your order in accordance with your consumer rights.

5.10 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

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 6 Liability and Indemnity

6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

6.2 Subject to above, pjmatthews.ie will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

6.3 pjmatthews.ie will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and pjmatthews.ie accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.4 Subject to 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out under Returns, Cancellations and Refunds above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

6.5 Subject to 6.1 above, pjmatthews.ie will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • loss of goodwill or reputation; or
  • special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

6.6 Notwithstanding the above, subject to 6.1 pjmatthews.ie aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

6.7 This clause “Liability and Indemnity” does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

6.8 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

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7 Miscellaneous Provisions:

7.1 The contract between us shall be governed by the laws of the Republic of Ireland and any dispute between us will be resolved exclusively in the courts of the Republic of Ireland. English is the only language offered for the conclusion of the contract.

7.2 We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

7.3 pjmatthews.ie shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

7.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

7.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by pjmatthews.ie

7.6 pjmatthews.ie reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

7.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

7.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party except:

  1. pjmatthews.ie(as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
  2. pjmatthews.ie shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
  3. A person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
  4. No consent from the persons referred to in the Paragraph below is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favor of such third parties).

7.9 No delay or failure by pjmatthews.ie to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of pjmatthews.ie

7.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and pjmatthews.ie relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and pjmatthews.ie for your use of this website.

7.11 The pjmatthews.ie website is operated by:

Simas Ltd  t/a  MyBathroom.ie

PJ Matthews

Tipperary Road

Ballysimon

Limerick

VAT Number IE9818454F

 We recommend you print out a copy of these terms and conditions for your future reference.

If you have any questions regarding the pjmatthews.ie website please Contact Us and refer to our FAQ' s.